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What is CallSwitch?

CallSwitch is a leading hosted telephony platform, fully equipped to deliver your business with a full suite of Unified communications features. The CallSwitch platform seamlessly integrates with leading CRM platforms, making your business run as smoothly as possible. If you are looking for an affordable and efficient solution, choose CallSwitch.

Powerful Platform

Powerful Platform

CallSwitch is the most powerful platform for Unified Communications. Not only is it versatile and secure, it has many useful features. These features include intelligent call routing, auto-attendants, call queues, directory services and more.

Seamless Integration

Seamless Integration

The CallSwitch platform uses a plug-and-play integration for all leading CRM platforms. It ensures that your employees are able to work efficiently with enhanced productivity and customer engagement.

Collaboration

Collaboration

Teams can connect and collaborate easily with CallSwitch. Make use of features such as voice calls, video calls, instant messaging, call recording, online meetings, screen sharing and more.

Call Recording

Call Recording

Benefit from recording and archiving all your inbound and outbound calls for 3 months. Including options to archive to AWS for up to 6 years with the compliance suite.

Endpoints

Endpoints

Employees can choose the endpoints that meet their working requirements. Ranging from the Communicator soft client, Microsoft Teams, to a traditional desk phone.

Secure Administration

Secure Administration

CallSwitch's secure portal allows administrators to instantly add new users or change configurations when required. The wallboards provide live statistics on how your teams are performing.

Voicemails

Voicemails

Using CallSwitch you can easily setup voicemail messages as well as benefitting from voice-to-email transcription. This keeps all of your messages in the same place, enabling employees to work more efficiently.

Wallboards

Wallboards

Wallboards provide teams with a live insight to how they are performing in terms of meeting customer needs and internal quotas. This allows department heads to quickly identify areas which may be struggling. Wallboards display live call statistics, enabling you to monitor activity and respond to performance issues.

Communicator Soft Client

The Communicator Soft Client is how you will use the platform, enabling employees to easily communicate and collaborate on any device, at any location. The Communicator is available for desktop and mobile, providing you with a range of features in a single pane.

CallSwitch Compatibility

The platform is compatible with handsets and conference devices from all leading manufacturers. This means that you’ll be able to match your hardware to the requirements and specifications of different users or departments.

CallSwitch Business

CallSwitch Business delivers all features, integrations and endpoints. This system enables employees to connect on any device and no matter their location.

CallSwitch For Teams

CallSwitch for Teams enables your employees to use Teams desktop and mobile apps to make and receive voice calls without having to use different consoles.

CallSwitch Contact Centre

If you’re running a call centre this is the perfect package for you. This package offers advanced management features and real-time monitoring.

CallSwitch Lite

With the CallSwitch Lite app employees can always be available. This is perfect for small or home office business users who work from anywhere.